Terms of Service

1. Who provides the service

addSynapse is a product of WebOrange (Ioannis Sakkoulas, sole proprietor), Petrou Foumi 23, Heraklion, ΑΦΜ 119679877. Contact: the contact form on this site, or hello@addsynapse.com.

2. The service

• addSynapse provides AI tools for WordPress and WooCommerce shops (and, for some modules, other shop platforms) through a plugin installed on your site and our hosted platform. Depending on the module, an AI assistant reads your shop data, answers questions and prepares changes that you approve.
• The service is for business use only. By creating an account you confirm that you act as a trader, for the purposes of your business, and not as a consumer. Where mandatory consumer law nevertheless applies, the rights it gives cannot be waived and prevail over these terms.

3. Your account and your team

• You are responsible for your account, for the people you invite to it and for keeping passwords, plugin keys and connected AI assistants under control. Two-factor authentication is available and recommended for all users; addSynapse staff accounts always use it.
• Team roles: the owner can do everything; an admin can manage sites and members; a billing user manages billing; a member can only view. Only the owner can delete the account.

4. AI output: check before you rely on it

• Answers, texts, reports and proposed changes are generated by AI models. They can be wrong, incomplete or out of date — for example a price, a stock figure, a tax rate, a product description or an order total. Through Store Manager for WooCommerce, prices and stock are those of the last catalogue sync, not live.
• AI output is provided “as is”, without any warranty that it is correct, complete or fit for a purpose. You must check it before you rely on it or publish it, in particular prices, taxes, discounts, legal texts and anything you send to your customers. AI output is not legal, tax or financial advice.

5. How changes are approved

• The AI only PREPARES changes (a “draft”). Nothing changes in your shop until an authorised person approves the draft.
• Where a draft can be approved: (a) in your WordPress admin, by a WordPress user of your shop with permission to manage the shop (with WooCommerce: the “manage_woocommerce” capability, which shop managers and administrators have); (b) in your addSynapse dashboard, by an owner or admin of your account, and only if your shop’s administrator has allowed approval from the dashboard in the plugin settings; (c) in an AI assistant that supports approval cards (for example Claude), by an owner or admin, only if your shop allows it, and only for drafts that touch at most 50 products.
• With the AddSynapse Connector, orders and coupons, and any change that touches more than 50 objects, can only be approved (and undone) in your WordPress admin. With the AddSynapse Store Assistant plugin, coupons are approved (and undone) with the Approve and Undo buttons on the draft card, like other changes, except a coupon above 50% off, which is approved (and undone) only in your WordPress admin; a created coupon is removed on Undo only if it has never been used; your shop emails its administrator when a coupon is approved from AddSynapse. After every change applied or undone from the dashboard or an AI assistant, your shop emails its administrators.
• You are responsible for reviewing every draft before approving it. When you approve, you instruct us to carry out exactly that draft: we are responsible for carrying it out as approved, and not for the consequences of the change you approved.

6. Failed, partial and duplicate actions

• A draft is applied item by item, not all at once. If an item changed in your shop after the draft was prepared, or fails, it is skipped and the draft is marked “partially applied” or “failed”; you see which items were applied.
• Duplicates are prevented: every draft can be applied only once, approval links and card approvals can be used once, and a repeated delivery of the same job is ignored. A retried order or coupon finds the one already created instead of creating a second.
• If your shop is offline or does not answer in time, the request fails or expires and nothing is changed. Always check the result in your shop.

7. Undo — and what cannot be undone

• An applied or partially applied draft can be undone from the same places where it can be approved. Undo restores the previous value only where the current value is still the one the draft wrote; anything changed since (by you, a customer or another plugin) is left as it is and reported as a conflict.
• Orders created by a draft are undone only if nothing has changed in them since: they are cancelled (stock and coupon usage are restored) and moved to the trash, never deleted permanently. A created coupon is moved to the trash only if it has never been used; an edited coupon gets its previous values back, but usage counts are never changed.
• What cannot be undone: emails already sent (by default, order emails are not sent for drafts unless you asked for them), payments, shipments, anything a customer has done meanwhile, and effects in other systems connected to your shop (marketplaces, accounting, feeds). Changes made outside a draft (for example directly in WordPress) are not covered by undo.

8. Your responsibilities

• You remain responsible for your shop, its content, prices, taxes and orders, for complying with the law towards your customers, and for informing your customers about how their data is processed (including through addSynapse).
• Only give the AI personal data of your customers when you need to (for example to prepare an order for a customer who called you) and when you have a legal basis for it.

9. Your content and our licence

• You keep all rights in your shop data and your content. You give us a non-exclusive, non-transferable licence, for as long as you use the service, to host, copy, transmit and process that content only as needed to provide, secure and support the service for you, including sending it to the providers listed in our Privacy Policy.
• We do not use your content to train AI models and we do not sell it. Feedback you send us may be used to improve the service without obligation to you.

10. Subscriptions, renewal and payment

• Subscriptions are per site and module, billed monthly or yearly in advance through Stripe. They renew automatically at the end of each period until cancelled. Prices exclude VAT, which is added where it applies; you can enter your VAT number at checkout.
• You can cancel at any time from your billing page. Cancellation takes effect at the end of the paid period: you keep access until then and are not charged again. A plan change is prorated on your next invoice.
• If a payment fails, the module keeps working for a grace period of 3 days while Stripe retries; after that it is suspended until the invoice is paid. Modules that have a Free plan fall back to Free instead of being suspended.
• Prices and plan limits may change; changes never apply to an already-paid period and are announced in advance.

11. Refunds

• Payments are not refundable, in whole or in part, for partial or unused periods, except where the law requires a refund. Cancellation takes effect at the end of the current paid period and you keep access until then.
• Deleting a site or your account ends its subscriptions immediately, without a refund for the rest of the period — if you want to keep access until the end of the period, cancel instead of deleting.

12. Trials

• Trials differ by product. A trial started in Stripe Checkout with a card becomes a paid subscription unless you cancel it before it ends.
• The Store Manager for WooCommerce trial lasts 5 days, needs no card and simply ends — nothing is charged automatically.
• After the Store Assistant trial (5 days) your shop returns to the Free plan, without any charge.
• One trial per product per account and per shop.

13. Fair use and limits

Plans include AI usage up to the limits shown on the pricing page. When a limit is reached, further requests are refused until the next period or an upgrade. We may throttle usage that threatens the stability of the service.

14. Acceptable use

You may not use addSynapse for unlawful content or activities, to attack or overload other systems, to attempt to circumvent security, approvals or plan limits, to reverse-engineer the service, or to resell it without our agreement.

15. Suspension

• We may suspend an account, a site or a module immediately, without prior notice, in case of a security risk (for example keys or an account that appear compromised), abuse, non-payment after the grace period, or unlawful use. We then tell you the reason as soon as possible.
• For any other breach of these terms we first tell you by email and give you a reasonable period to fix it before we suspend.
• We restore access as soon as the cause has been resolved. A suspension for non-payment ends when the invoice is paid.

16. Your data: export and deletion

• You can download your account data at any time (Settings → Privacy → Export; a ZIP of JSON files, after confirming your identity). Activity records and conversations are exported on request. Your products, orders and pages stay in your own shop.
• Deletion works the same way in these terms, our Privacy Policy and our DPA: (1) when you delete a site or your account, access and the service end at once and self-service export is no longer possible; for the next 30 days we can, at your request, restore it or provide the export; then the data is deleted permanently from our live systems. (2) If you ask us in writing (support ticket or email) to erase it sooner, we delete it from our live systems by hand within 7 days of your request. (3) Backup copies are not edited: they expire at the latest 30 days after the data left our live systems, and if we ever restore a backup we re-apply all deletions first. We keep only what the law requires — billing records and invoices for 5 years — anonymised where possible.

17. Activity records

• To run the service we keep records of what the AI tools do in your shop: each tool call with its parameters and the data your shop returned, the conversations with our assistant, and the drafts that were prepared and who approved them. Our Privacy Policy explains what we keep, why, who can see it and for how long.
• We use these records only to deliver the service to you, keep it secure, give you support and fix errors. Authorised addSynapse personnel, bound by confidentiality, may review them for these purposes. We do not sell them, and we do not use them to train AI models.

18. Data protection — Data Processing Agreement

For the personal data in your shop that we process on your behalf, you are the controller and we act as your processor. Our Data Processing Agreement (GDPR Art. 28) is incorporated into these terms by reference and applies automatically; if it conflicts with these terms on data protection, the Data Processing Agreement prevails.

19. Availability, maintenance and third parties

• We make reasonable efforts to keep the service available (best effort), but we do not guarantee uninterrupted or error-free availability and offer no service-level agreement. We announce planned maintenance in advance where possible.
• The service depends on third parties we do not control: AI model providers, Stripe, our hosting and email providers, your web host, WordPress, WooCommerce and other plugins, and — for Store Manager — the AI assistant you connect. Their outages, changes or errors are outside our responsibility.

20. Liability

• We are responsible for operating the service securely as described in our Data Processing Agreement and for carrying out approved drafts as approved.
• Nothing in these terms limits or excludes liability for intent or gross negligence (Article 332 of the Greek Civil Code), for injury to life, body or health, or any other liability that cannot be limited under mandatory law, including mandatory consumer rights and the rights of data subjects under the GDPR. The exclusions and the cap below do not apply in these cases.
• Subject to that, we are not liable for indirect or consequential loss, lost profit, lost revenue or lost business, or for loss of data where keeping backups of your shop was your responsibility; nor for loss caused by AI output, by changes you or your team approved, by your shop’s software, hosting or other plugins, or by the third-party services described above.
• Subject to that, our total liability for all claims is limited to the greater of (a) the fees you paid us in the twelve months before the event that caused the claim and (b) €100.
• Data protection: for the processing of personal data the Data Processing Agreement prevails over this section. Liability towards data subjects under Article 82 GDPR is neither excluded nor limited by these terms. Where both of us are liable for the same damage, each of us bears, between us, the part that corresponds to its own responsibility for it (Article 82(5) GDPR).

21. Indemnity

• Each party indemnifies the other against claims of third parties, and the reasonable costs of defending them, to the extent they are caused by its own breach of these terms, of the Data Processing Agreement or of the law: you, in particular, for misuse of the service, unlawful content or instructions you provide, or failure to meet your own obligations as controller under data protection law; we, in particular, for a breach of our obligations as processor.
• The indemnity is proportionate: it is reduced to the extent the indemnified party itself caused or contributed to the claim. The indemnified party must tell the other party about the claim without undue delay, let it take part in the defence, and not settle the claim without its agreement, which may not be unreasonably withheld. The limits of the Liability section apply, with the same exceptions.

22. Changes to these terms

• We may change these terms. We tell you about changes by email or in your dashboard at least 30 days before they take effect; changes required by law may take effect sooner.
• If you do not accept a change, you may terminate before it takes effect. If you continue to use the service after the effective date, you accept the new terms. Previous versions stay available on this page.

23. Termination

• You can stop using the service at any time by cancelling your subscriptions or deleting your account.
• We can end the service for you with 30 days’ notice, or immediately for the reasons that allow an immediate suspension or if the law requires it.

24. Governing law and courts

These terms are governed by Greek law. The courts of Heraklion, Crete, have exclusive jurisdiction. Mandatory rules that protect consumers remain unaffected where they apply.